Payments & your bill
Payments are due (subject to change) by 5:00 PM the 20th of the each month. Bills are sent out the last business day of the month. If you do not receive a bill by the 5th of the month contact the office immediately.
Payments can be mailed to the PO Box 205, Welches, OR 97067 address or dropped off in the mail slot in the office door. Payments can be personal or business check, money order or cash. Please do not mail or drop cash in the mail slot! Please write your account number on your payment. Please do not staple or fold your payment.
Our payment stubs can be confusing. There is a lot of information required to be on the stubs. The most common mistake is that our customers pay the past due amount even though the payment is not late. Please click on the Sample customer bill for more information.
A caution about using "on-line" bill payment systems!
Currently the water company does not accept electronic payments from third party service providers (E.G. Chase, Bank of America, PayPal, etc.). As a result these providers send us a paper check. Please make sure that if you use an "on-line" bill paying service you allow 3-5 days for the check to arrive. Be sure to account for Sundays and holidays!